Remote Support, 80 km from Exmouth

This was the craziest remote support call I have ever taken.

It was 3 pm on a public holiday. I was camping off-grid, 80 km out of Exmouth, when a client called. They had a problem and needed it fixed urgently.

“Alright... I'll pull out the laptop.”

A laptop, Starlink, and half an hour

Good thing the Starlink was on.

Thirty minutes later, the problem was fixed. I put the laptop away and went walking along Ningaloo Reef.

It was a small reminder of what a working connection makes possible. On this trip, it meant I could help a client without leaving camp, then get back to my holiday.

Thank you, SpaceX. Thank you, Elon.

More on working remotely

For the broader picture, read what IT support in remote Pilbara communities looks like, or see how Biz365 provides IT support for remote sites.