IT for Aboriginal Community Controlled Health Services
An Aboriginal Community Controlled Health Service is run by the community it serves. The clinics are often a long way out. The reporting is tied to funding. The systems have to work on the day, not on average.
We look after the technology underneath. The internet, the servers, the printers, the security and the reporting. We are based in Midland and we work across WA and the Northern Territory.
The clinic is hours past the last town
Most IT providers cover a town. Past that, the offer thins out. People quote you, find out how far away you are, and go quiet. Or they come once and never come back.
When the link drops in a metro practice, someone reschedules an afternoon. When it drops at a remote clinic, staff are already on country and the day is gone.
So we build for the bad day. Two internet links, never one. Spares left on site. Hardware staged before we leave Perth. Remote access that does not depend on the main link being up. Read how we do it on our remote clinic connectivity page.
What we look after
Internet that stays up. Satellite and a backup link, so one outage does not stop clinic. See remote clinic connectivity.
Printing that works at 8am. Communicare loses its printers first thing in the morning. We built Print365 to stop it.
Security you can show a board. The Essential Eight is a set of eight security controls from the Australian Signals Directorate. Maturity Level 1 is the first rung. Cyber Shield gets a clinic there in 90 days, with a monthly report your board can read. You can check where you stand now with the Essential 8 quiz.
Proof for your funders. Sign365 for Health records intake and outcomes as staff work, so the quarterly report is an export.
Someone who turns up. We drive and fly out for on-site support, and manage the gear remotely in between.
What we have done
We run the internet for four remote clinics in the East Pilbara for an Aboriginal Community Controlled Health Organisation. They have run at about 99% monitored uptime. The health service runs those clinics and the community controls them. We delivered the internet, not the care.
Print365 is deployed across ten sites. The printing fault was generating about ten calls a week. It is fixed at all ten.
We are an ASD Cyber Security Business Partner. You can read what a trip out actually looks like in our write-up from the Pilbara.
Questions we get asked.
Do you support Communicare?
Which services do you work with?
Our clinics are a long way out. Do you actually come?
What happens when the internet drops in the middle of clinic?
What is the Essential Eight and do we have to do it?
Can you help us prove what a program delivered?
Want to see how you can upgrade your IT and be even more productive?
Solutions